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Performance Management for Supervisors

Date: March 23, 2017
Time: 8:30am-12:30pm
Venue: Lourdes Suites, Makati City

One of the biggest challenges of Supervision is on how to get employees to perform as expected. More often, simply giving instructions
to staff members is not a fool-proof guarantee that what you want done will be accomplished.
 
It is common for supervisors to use a “one-size-fits-all approach” to get their subordinates to perform, and this is where the problem begins.
It is very important, especially for new first-level supervisors and team leaders, to understand that each employee under them is different.
 
Some learn faster than others, some are more committed than others, and some are more proficient than others. This means that your
leadership style on getting each person to perform well should also be aligned to the employee’s nature and competency level. In other words,
we need to adapt a “one-style-fits-one” leadership approach to manage their performance effectively.
 
Target Participants:
This seminar is for newly promoted Supervisors, Team Leaders or soon to be appointed Supervisors and Team Leaders who want to learn
key principles and tools in effective performance management.
 
Seminar Objectives:
After attending this seminar, the participants are expected to be able to:
 
1. Understand the basic components of effective performance management
2. Achieve the expectations of their bosses through proper planning, management and implementation of tasks and activities that deliver
    the desired performance results
3. Manage the problems and issues that prevent their teams from delivering the best results
4. Develop their personal action plans for effectively supervising their units to achieve the desired performance levels
 
Seminar Overview:
 
Module I – Understanding the Complexities of Employee Performance
A. Common Reasons Why Employees Don’t Perform
    1. They don’t want to
    2. They don’t know how to
    3. They don’t know why they need to perform
    4. They don’t really care about performing well
  
B. The Skill-Will Matrix
    1. High Skill – High Will
    2. High Skill – Low Will
    3. Low Skill – High Will
    4. Low Skill – Low Will
 
C. How to Get People to Perform
    1. The Push and Pull Principle
    2. Matching your Leadership to their Level of Competency
    3. The Motivational Aspect of Performance
 
Module II – The Performance Management Process
 
A. Establishing Performance Goals
    1. Specifying your Team’s Over-all Performance Goals
    2. Assigning Specific Tasks and Responsibilities for each Employee
    3. Mutual Goal-setting and Performance Planning between Supervisor and each Subordinate
 
B. Evaluating Performance
    1. Specifying your Performance Measurement Tools
    2. Developing Performance Standards
    3. Objective Analysis of Results
 
C. Identifying and Addressing Performance Gaps
    1. Comparing your Measures of Effectiveness vs. Actual Results
    2. Determining the Root Cause of the Performance Gaps
        a. Motivation
        b. Skills and Knowledge
        c. Work Environment
        d. Personal Issues
 
    3. Addressing Performance Gaps
        a. The Performance Evaluation Dialogue
        b. Rewarding Good Performance
        c. Disciplining and Correcting Employees
        d. Counseling, Coaching and Mentoring
        e. Regular and Consistent Performance Monitoring
 
D. Creating your 3-Month Performance Management Plan
    1. Stating Over-all Team Performance Goals
    2. Assigning Tasks and Responsibilities to each Staff
    3. Evaluating the Performance
    4. Addressing Performance Gaps
    5. Stating Improvements and Corrective Actions to be taken


 

TERMS AND CONDITIONS:

The P1, 499+VAT per participant, per seminar rate will be applied for reservations made starting January 16, 2017 and paid within the assigned due date  


The P1, 699+VAT per participant, per seminar rate will be applied for reservations made starting 
January 17, 2017 and paid within the assigned due date and P1, 999+VAT per participant, per seminar will be applied for on-site payments. 

 
[ Seminar Fee includes snacks, materials and certificate of completion ]

Duration: Half-day

Rate: P1,699

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